CONDITIONS OF CARRIAGE
Regarding the flights within the Greek State, the clauses of the Code of Aviation Law (Law 1815/ 1988) and the Regulation of the European Union 2027/1997 – as modified by Regulation 889/2002 - are valid. Regarding the flights with a final destination or intermediate station at another state or from the state of departure, the Warshaw Convention of 1929, as modified in Hague in 1955 and then in Montreal in 1975, as well as the Montreal Convention signed in 1999, may apply.
The term “Company” refers to the air carrier with the brand name “ATHENS AIRWAYS SOCIETE ANONYME” and the title «ΑΘΗΝΑΪΚΗ ΑΕΡΟΠΟΡΙΑ Α.Ε.» in Greek and “ATHENS AIRWAYS S.A.” in English.
The term “Ticket” refers not only to the document titled “Passenger and Baggage Carriage Ticket” but also to the electronic ticket issued by the company or on its account and includes transport terms, announcements and flight coupons.
The term “Baggage” refers to the personal items carried by the passenger during his trip and includes baggage delivered during ticket control and baggage carried by the passenger to aircraft’s cabin.
The term “Approved Agent” refers to agents selected specifically and approved by the company in order to sell to the passengers air transport tickets for routes scheduled by the company.
The term “Fares” refers to the published fares and the company’s charges.
The term “Loss” includes body damage or death of a passenger or partial or total loss or theft of baggage as well as their damage.
The term “SDR” refers to the Special Drawing Right of the International Monetary Fund.
Passenger has the exclusive responsibility to bring with him before his departure the appropriate valid documents (ID card or Passport, if necessary), the permission of stay (visa), if necessary, as well as any other documents required according to the law, regulation or demand of the relevant countries.
Every passenger must be at the airport 90 minutes before the scheduled time of departure, in order for the departure procedure to be completed smoothly. Company could cancel a passenger’s reservation if he doesn’t comply with the above time limits, while it bears no responsibility at all for any damage, loss or expenses inflicted on the passenger due to his non compliance.
Company offers transport only to the passenger whose name is written on the ticket and therefore the presentation of an ID card or passport is considered necessary.
Ticket is valid for a year from the date of its issue, unless there is a different adjustment in the ticket or its terms of transport or fares. Company may deny the passenger’s transport if the relevant fare hasn’t been paid.
In case of a fare increase passenger must pay the difference without any further notification.
Ticket is valid only for the transport from the place of departure to the final destination with possible intermediate stations. In case a passenger wants to change transport destination or any part of it, he must communicate with the carrier beforehand, in order to be informed on this possibility as well as on the new fare. We should underline there are cases when no changes are allowed or further charge is demanded.
It is possible that the company’s brand name appears on the ticket abbreviated as air carrier code. Company’s address is considered the airport departure written on the ticket in front of the abbreviation of the company’s brand name. In case of intermediate stations, these are written on the ticket.
We would like to inform you that if you do not show up at a flight, without having informed us in advance, we might cancel the booking for your return or connection flights
Premium Flexible Fare Category (FF): Regarding the baggage delivered during baggage control, every passenger has the right to carry one (1) suitcase weighing up to 20 kilos. Furthermore, he can carry to aircraft’s cabin up to two (2) suitcases not exceeding the following dimensions each: L 40 cm x H 30 cm x W 15 cm. and maximum weight of 5 kgr. For Public Service Obligation Lines apply the same limits as for NF and SF fare categories.
Non Flexible(NF) and Semi Flexible(SF) Fare Categories: Regarding baggage delivered during baggage control, every passenger has the right to carry one (1) suitcase up to 15 kilos. Moreover, he can carry to aircraft’s cabin one (1) suitcase not exceeding the following dimensions: L 40 cm x H 30 cm x W 15 cm. and maximum weight of 5 kgr.
In domestic flights in case of overload passenger is charged with € 2 for every additional kilo. In European and non European flights, charge for every kilo is equal to 1.5% of IATA’s published fare. Further information is available by the company.
In case baggage is not overweight or does not correspond to the determined dimensions or is hazardous should be given over to the company during ticket control.
Baggage given over to the company during ticket control returns to the company, in order for an identification label to be issued. This is received only by the person in possess of the relevant “document regarding the handing over of baggage during ticket control”.
In case a passenger is looking for his baggage for which he has no “document regarding handing over during ticket control”, baggage will be given to him only if proves that the relevant baggage belongs to him.
Items unacceptable as baggage
The passenger shall not include in the baggage
- items which may endanger the safety the passengers and the aircraft, as stated clearly in Technical Instructions regarding the safe Carriage of Hazardous Materials of the International Civil Aviation Organization (ICAO) and the Regulations of IATA for Hazardous Materials.
- items considered by the company inappropriate due to their size or weight or because they might break or deteriorate.
- firearms and other weapons, such as: revolvers, carbines, shotguns, rifle harpoons, shot arms with compressed air mechanism, starting pistols, rifles etc. Excluded from the above are those used for sports and hunting, which can be accepted only under the condition that they are handed over to the company during ticket control and are appropriately locked.
- explosive, inflammable, chemical and toxical substances, such as: ammunition, hand grenades, land mines, gasoline, cigarette lighter liquids, fireworks, detonators, explosive mechanisms, radioactive materials, bacteria, viruses, poisons etc.
Incisive or non incisive items which might cause injury, such as: knives, axes, spears, daggers, swords, hooks, scissors, blades, bistouries, nail clippers, pocket knives, power drills, saws, benders, french keys, crowbars, choppers, coshes, sticks, billiard cues, lacross and cricket rackets, golf and hockey sticks, fishing rods etc. are accepted as baggage only under the condition that they are given over to the company during ticket control. Their transport within aircraft’s cabin is strictly forbidden.
Passenger should carry within aircraft’s cabin jewelry, money, important documents, PCs and other valuable items.
European Union has legislated new rules limitating the quantity of liquids which passenger is allowed to carry within aircraft’s cabin. The specific Regulation refers exclusively to liquids carried in hand baggage and not in baggage delivered during ticket control.
Therefore, according to the new Regulation:
Every passenger should carry only a small quantity of liquid in his hand baggage. This liquid must be placed in separate packages of maximum 100 ml each. Furthermore, passenger should place the packages in a transparent, re-sealed plastic bag of a capacity not bigger than one liter each.
In order to facilitate security controllers in their locating liquids in airport, every passenger should:
- Bring all liquids to control points in order to be checked.
- Take off his jacket or coat. These will be checked separately during security control.
- Take out portable PCs and other big electrical devices from his suitcase. The above items will be separately checked during security control.
Liquids include: water and other beverages, soups, syrups, ointments, lotions and oils, fragrances, sprays, gels, as well as hair and bath gels, compressed contents in a package, including shaving foams, other foams and deodorants. All creams including tooth paste, liquid/ solid mixtures and other items of similar nature. Every passenger is allowed to:
- Place (packages with) liquids in his baggage handed over during check in. New rules refer only to hand baggage.
- Carry in his hand baggage medicine and other liquids for medical or nutritional reasons, including baby foods, which will be used during travel. Passenger may be asked to prove that the above liquids are necessary for his trip.
- Buy liquids, such as beverages and fragrances either from EU airports, located after boarding card check points, either on board of an EU airport company. If purchased items are sold in a special sealed bag, passenger should not open them before he passes baggage control, otherwise package’s contents may be confiscated at control point. (In case passenger transfers to other EU airport, bag should not be opened before control point at the airport of transfer or at the last airport, if the passenger passes from more than one stations).
In case items unacceptable for carriage are discovered in baggage, company has the right to deny carrying them.Further information regarding the items which the passenger is allowed to carry in his baggage is available by the company.
In order to verify whether the passenger carries or not one of the above mentioned items, a body control is conducted, as well an X ray control of his baggage. In case a passenger denies control, company can deny carrying the passenger and his baggage to the destination.
Passenger is allowed to carry only one pet, dog or cat, in aircraft’s cabin, which may not exceed the weight of four (4) kilos and should be accompanied by valid health certificates regarding vaccination, entrance licenses and the rest documents required in countries of entrance or transfer. If the passenger does not comply with the above requirements, pets will not be acceptable for carriage.
Dogs accompanying people with disabilities together with their kits and food will be carried for free together with the free baggage, under the conditions determined by the company, which will be available on passenger’s request.
Company has the right to determine the kind of carriage as well as the number of pets to be carried in every flight. Further information is available by the company.
Route schedule, Delays and Cancellation of flights
Company should make every possible effort in order to avoid delays regarding the passengers and their baggage transportation. In case a flight has to be cancelled, company in special cases, will arrange a flight with other provider and/or aircraft.
Company has the right to change departure hours referred in route schedules from the day the program is issued until the day of the passenger’s departure. Company does not guarantee departure hours which are not part of the passengers’ contract with the company.
Before reservation is accepted, company informs the customer on departure hour valid at the time, which will be written on the ticket. In case the hour of flight changes after the issue of the ticket, company will inform the passenger.
Company can change routes, replace aircraft or carriers without notification and doesn’t have any responsibility whatsoever to ensure response. For technical reasons company can cancel, postpone or delay any transport or flight, if considered necessary.
In case of overload company decides which students and cargo will be transported. In case boarding is denied and flight is cancelled or in case of big delays, Regulation (EU) N. 261/2004 is applied.
Company should make a refund of the whole ticket or part of it to the person whose name is indicated on the ticket or to the person who paid for it, if this person brings sufficient proof for payment.
In case the ticket is paid by a person other than the passenger, money will be returned to the person who paid for the ticket or to anyone this person indicates. Except of lost or e-tickets, refund will be made with ticket delivery to the company, as well as with the delivery of all non used flight counterparts.
In case the company cancels a flight or doesn’t carry it out according to schedule or doesn’t stop at the destination or at the intermediate station or if the passenger loses the flight owing to company’s fault, the amount of the refund will be:
- if no part of the ticket has been used, equal to the fare which has been paid.
- if part of the ticket has been used, not smaller than the difference between the fare paid and the fare corresponding to the trip between destinations which the ticket has been used for.
If the passenger is entitled to a refund for reasons other than the one of obligatory refund mentioned above, then:
-if no part of the ticket has been used, the amount of refund is equal to the paid fare after the charge for services or cancellation charge.
- if part of the ticket has been used, the amount of refund is equal to the difference between the fare paid and the fare corresponding to the trip between destinations, after the charge of services or cancellation charge.
Refund on lost ticket
In case a passenger loses the whole ticket or part of it, the company will make a refund as soon as possible, only if he proves its loss to the company and after he pays for reservation services, under the condition that:
- the whole ticket or part of it hasn’t been used or replaced and the amount paid hasn’t been refunded (unless the use, refund or replacement from or to a third person is owed to company’s neglect).
- the person entitled to a refund is obliged, under the conditions that the company sets, to make a refund of the amount in case of deceit or/and in case the whole ticket or part of it lost was used by a third person (unless deceit or use by a third person is owed to company’s neglect).
In case a ticket regarding an internal flight is lost, no money is refunded.
In case the company or an authorized agent loses the whole ticket or part of it, this loss is considered the company’s fault.
Right to refuse Refund
Company is entitled to refuse refund, when request is submitted to the company after the expiry of the validity of the ticket.
Company has the right to refuse refund for the ticket brought to the company or to state authorities as proof of the intention of exit from the country, unless the person who brings the ticket proves that he has the right to stay in the country or that he will depart from it with other means of transport.
Company has the right to make a refund in the same way and with the same currency used at the time of payment. Involuntary refunds are made only by the air carrier which issued the ticket initially or by its approved agent.
Refusal and Limitation on carriage
Carrier may refuse the carriage of passenger or a passenger’s baggage, under the condition that he receives a written notification beforehand on his non transport. In this case passenger is entitled to a refund of the amount he has paid.
Carrier may refuse the carriage of a passenger or a passenger’s baggage in case:
- the above action is obligatory in order for the carrier to comply with any legislation, regulation or order,
- passenger’s transport involves any hazard or risk to other passengers or the crew due to psychic or physical problem (including the use of alcohol or drugs).
- carriage of a passenger’s baggage endangers or influences negatively the safety and health of other passengers or the crew.
- passenger’s inappropriate behavior makes carrier believe that the specific behavior will be repeated.
- passenger refuses safety control,
- passenger doesn’t pay fares, taxes, fees etc.
- passenger doesn’t bring valid travel documents.
- passenger has a ticket not purchased legally.
- he doesn’t abide by safety regulations.
Conduct aboard aircraft
In case a passenger behaves within aircraft in a way considered inappropriate or hazardous for the safety of other passengers and aircraft or in a way obstructing the crew’s duties or in case he doesn’t comply with crew’s instructions, company has the right to take all necessary measures to stop this behavior including physical force, while it has the right to prevent the specific passenger from continuing his transport to any destination. Carrier may proceed to legal actions against the passenger for crimes committed within aircraft, preserving its right to claim compensation. Carrier may forbid or limit the operation of electronic equipment aboard aircraft, such as mobile phones, PCs, radios, CD players, games etc. Use of headphones and pacemakers is allowed.
Smoking is prohibited in all flights.
Liability for damage
The company’s and every carrier’s liability is determined by the conditions of the present Contract, as permitted by Regulations N. 2027/1997 and 889/2002, as well as by national legislation.
Carrier’s liability for compensation in case of damage is reduced due to passenger’s neglect, which causes or contributes to damage, according to legislation.
Carrier is responsible only for damage caused during its flights, namely to those flights when its code is indicated on the ticket. In such a case when carrier is identical to cooperating carrier, the passenger has the right to make a denunciation or demand compensation from both of them. In case the name or code of carrier is indicated on ticket, it’s the cooperating carrier’s name.
Furthermore, carrier is not liable for any damage which is a result of its compliance with applicable legislation or national orders or regulations or of the passenger’s compliance with them.
Carriage contract, including the existing terms, is applied to the extent valid for the carrier and the approved agents, employees and company’s representatives. The refund which passenger may ask for from the above mentioned people, if there is such liability, cannot be bigger than the amount of the carrier’s liability.
Compensation in case of death or body injury
There are no limits to compensation for death or body injury. For damage up to 100000 SDR (€ 122.000 approximately), carrier cannot dispute claims for compensation. Beyond this amount carrier may dispute the demand, if proved that the damage is not its fault.
Payments in advance
In case of death or body injury, carrier has to proceed to a payment in advance, in order to cover his immediate financial needs within 15 days from determining the identity of the person entitled to a compensation. In case of death, the above compensation cannot be lower than 16000 SDR (€ 19.520 approximately).
In case a passenger delays, carrier is responsible for the damage, unless it takes all necessary measures, in order to avoid the delay or unless it’s impossible to take the above measures. Liability due to passenger’s delay is limited at 4150 SDR (€ 5.077 approximately).
In case of baggage delay carrier is responsible for the damage, unless it takes all necessary measures in order to avoid the delay or unless it’s impossible to take the above measures. Liability due to baggage delay is limited at 1000 SDR (€ 1.220 approximately).
Destruction, loss or damage of baggage
Carrier is responsible for the destruction, loss or damage of baggage up to 1000 SDR (€ 1.220 approximately). In case baggage is delivered to the carrier during ticket control, carrier is liable even if damage is not its fault, unless baggage had a defect. In case baggage is not delivered during ticket control, carrier is responsible only if damage is its fault.
Limitation on baggage
Carrier’s liability limits are higher, only if passenger makes a special statement with the delivery of baggage and only if he pays an additional amount.
In case of damage, delay, loss or destruction of baggage, passenger has to submit to air carrier a written complaint the soonest possible. In case of damage of baggage delivered at ticket control, passenger must submit a written complaint within 7 days and in case of delay within 21 days, in both cases from the day baggage was delivered to the passenger.
Report – Lawsuit
Every passenger has to submit a written report in case of damage of baggage, the moment he discovers the damage. Specifically, in case of damage of baggage delivered at ticket control, passenger has to submit a report within seven (7) days and in case of delay of baggage delivery within twenty-one (21) days, both from the day baggage was delivered to the passenger.
Regarding lawsuit for compensation, this must be submitted within two years from the aircraft’s arrival or from the day aircraft should have arrived to its destination.
Calculation of time limit is determined according to the applicable law of Court, whose jurisdiction the case comes under.